User Impersonation for Troubleshooting

What is User Impersonation?

User impersonation is a troubleshooting feature that allows authorized administrators in your organization to temporarily log in as another team member. This helps your team diagnose issues, test configurations, and verify that features are working correctly from a specific user's perspective.

Why Would You Use It?

User impersonation is useful when:

• Troubleshooting issues - A team member reports a problem, and you need to see exactly what they're experiencing
• Testing configurations - You've set up new settings or permissions and want to verify they work for specific users
• Verifying data access - You need to confirm that users can access the right information
• Debugging workflows - You want to see how a specific user's setup affects their experience with Rox

How It Works

1. Access the feature - Navigate to Settings → Impersonation in your Rox workspace
2. Select a user - View a list of all team members in your organization
3. Start impersonation - Click the "Impersonate" button next to the user you want to log in as
4. View as that user - You'll now see Rox exactly as they see it, with their data, permissions, and configuration
5. End impersonation - Simply log out when you're done, and you'll return to your own account

Important Things to Know

• Authorization required - Only administrators in your organization can use this feature
• Full access - When impersonating a user, you have the same permissions they have
• Session logging - All impersonation sessions are logged for security and compliance purposes
• Your identity is preserved - Behind the scenes, the system tracks that it's you using impersonation, not the actual user
• Nothing is changed - Simply viewing as another user doesn't create, modify, or delete any data
• Single impersonation at a time - You can only impersonate one user at a time

Getting Support

If you have questions about user impersonation or need help troubleshooting an issue for a team member, please reach out to your Rox support contact.